windback.co.nz (by Meditrina Health) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site.

Personal Information Collection

We collect personal information from you when you fill out forms in our website shop. This information is stored with Shopify and our service providers who support our website. We also share this information with Payment Providers to process your payment on our behalf. Additionally, when you use our website shop, a cookie (a small text file) will be loaded onto your computer. The cookie is used to identify you during your session. You can adjust your browser settings to refuse cookies, but doing so may prevent you from making a purchase or using other functions on our website.

Use of Personal Information

We and our service providers use your personal information to provide you with the goods and services you have purchased, process payments, and contact you in case of any issues with your order. We may also use your information in an aggregated, anonymised form for purposes such as analysing sales patterns. Except as described in this policy, we and our service providers will not use your personal information for other purposes, such as selling customer lists, unless required by law.

Accuracy and Correction of Information

If you do not provide accurate information, we may be unable to deliver goods and services properly or process refunds. We reserve the right to cancel your order if you supply incorrect information. Under the Privacy Act 1993, you have the right to access and correct your personal information.

Policy Revisions

We may update this Privacy Policy periodically by posting an amended version on our website. Please check the website regularly for any changes. Your continued use of the website after changes are posted indicates your acceptance of the updated policy.

Security Policies and Practices for Payment Transactions

Collection and Use of Payment Information

When you make a purchase, we collect your name, email address, phone number, and address. You must enter credit card details directly. This information enables us to process and fulfil your order and manage your account efficiently.

Customer Information Protection

For the safety of your orders, windback.co.nz (by Meditrina Health) uses a secure server. The server's SSL (Secure Socket Layer) encryption ensures the confidentiality of the data you provide. We adhere to multiple layers of encryption and security protocols to safeguard sensitive customer information from unauthorised access. windback.co.nz (by Meditrina Health) complies with the PCI DSS (Payment Card Industry Data Security Standard), affirming our commitment to data security.

Credit Card Information Handling

All credit card transactions are processed securely via Windcave, a leading payment gateway. Credit card payment is the exclusive method for placing orders. We do not store credit card data on our servers, maintaining our strict security standards.

Transmission of Payment Information

Initial or updated payment information is encrypted and sent securely to Windcave. Windcave handles your payment data in line with their Privacy Policy. Apart from your postcode and country, which are necessary for billing and regulatory compliance, windback.co.nz (by Meditrina Health) does not retain your payment details.

End User Payment Information Processing

Payment information for end users may be processed through third-party eCommerce Payment Processors as per their terms and policies. We only transmit complete payment information of your end users upon their provision or update, to facilitate processing by the chosen eCommerce Payment Processors. No storage or collection of end users’ payment data occurs on our part.

Enhanced Payment Security with Windcave

For secure credit card payments, we employ Windcave's 256-bit SSL Encryption technology, ensuring the protection of your personal details. Windcave also enhances security through the use of 3D Secure technology, offering an additional layer of authentication to prevent unauthorised use of your card. This step further ensures the safety of your transactions, reflecting our dedication to maintaining the highest standards of payment security. No credit card information is stored by us, reinforcing our commitment to your privacy and security.

Consent to Policies

By using windback.co.nz (by Meditrina Health), you agree to our information collection and usage policies. Should there be any changes to our privacy policy, they will be communicated promptly to keep you informed about what data we collect, its usage, and disclosure conditions.