Privacy Policy
Privacy Policy – Windback NZ (by Meditrina Health)
windback.co.nz (by Meditrina Health) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site.
Personal Information Collection
We collect personal information from you when you fill out forms in our website shop. This information is stored securely with Shopify and our service providers who support our website. We also share necessary details with trusted payment providers to process your payment on our behalf.
Additionally, when you use our online store, a cookie (a small text file) will be placed on your device to identify your session and enable shopping features. You can adjust your browser settings to refuse cookies, but doing so may prevent you from making a purchase or using certain features on our website.
Use of Personal Information
We and our service providers use your personal information to:
- Provide and deliver the goods and services you purchase
- Process and confirm your payments
- Contact you regarding your order or account
- Improve our products, services, and customer experience
We may also use your information in aggregated and anonymised form for purposes such as analysing sales trends. Except as described in this policy, we and our service providers will not use or disclose your information for other purposes, such as selling customer lists, unless required by law.
Accuracy and Correction of Information
If you provide incorrect information, we may be unable to deliver goods, services, or process refunds accurately. We reserve the right to cancel your order if the information supplied is incomplete or inaccurate.
Under the Privacy Act 2020, you have the right to access and request correction of your personal information. To do so, please contact us at support@windback.co.nz.
Policy Revisions
We may update this Privacy Policy periodically by posting an amended version on our website. Please check this page regularly for updates. Your continued use of the website after changes are posted indicates your acceptance of the revised policy.
Security Policies and Practices for Payment Transactions
Collection and Use of Payment Information
When you make a purchase, we collect your name, email address, phone number, and address to process and fulfil your order efficiently. Payment information is entered directly by you at checkout and processed through our secure payment gateway.
Customer Information Protection
For your security, windback.co.nz (by Meditrina Health) uses SSL (Secure Socket Layer) encryption to protect data transmitted between your browser and our servers. We also comply with PCI DSS (Payment Card Industry Data Security Standard) to ensure your personal and payment data remains protected at all times.
Credit Card Information Handling
All credit card transactions are processed securely via Windcave, a leading New Zealand payment gateway. We do not store credit card information on our servers, maintaining our commitment to strict data security standards.
Transmission of Payment Information
Payment details are encrypted and transmitted securely to Windcave. Apart from your postcode and country—required for billing and tax compliance—windback.co.nz does not retain your payment details. Windcave handles your data according to its own Privacy Policy.
End User Payment Information Processing
Payment information may be processed through third-party eCommerce processors, depending on your chosen payment method. We transmit your data securely and only for the purpose of completing your transaction. No payment data is stored by Windback NZ.
Enhanced Payment Security with Windcave
Windcave uses 256-bit SSL encryption and 3D Secure authentication to prevent unauthorised card use. These advanced protocols ensure every payment is safe and verifiable, reflecting our commitment to maintaining the highest standards of security and privacy.
Consent to Policies
By using windback.co.nz (by Meditrina Health), you consent to the collection and use of your information as outlined in this Privacy Policy. If we make any significant changes to how we handle personal data, we will update this page promptly to keep you informed.
Contact Information
For questions or concerns about this Privacy Policy or your personal information, please contact us at:
Email: support@windback.co.nz
Address: 106 St Georges Bay Road, Parnell, Auckland 1052, New Zealand
Last updated: October 2025